Right of Withdrawal/Return
Rights and Duties
Customers have the right to cancel their order by contacting Customer Service at lechoixdesbebes.com. In accordance with the provisions of articles L. 121-21, and following the French Code of Consumption, customers have fourteen (14) calendar days from the date of order receipt to return the product(s), and request a refund without providing justification for the return or incur penalties.
The customer has the responsibility to pay the costs to return merchandise to our warehouse. The only exception is due to an error on the part of lechoixdesbebes.com. Any merhcandise return request received by Customer Service after the fourteen (14) day period, for any reason whatsoever, will not be accepted.
To initiate a product return, the customer must contact the Customer Service Department of lechoixdesbebes.com using the on-line form provided. All necessary information the customer will need for the quick return of the merchandise will then be sent to the customer by e mail.
Shipping costs for returned merchandise is the customer's responsibility; thus any damage or loss incurred during transport may be reason to cancel the refund to the customer.
For all product returns, merchandise must be sent back to lechoixdesbebes.com in condition suitable for resale. "Suitable for Resale" means in original condition, undamaged or unused with all retail packaging in good condition and all accessories, if any, attached and in proper working order along with any instruction manual that accompanied the original purchase.
Rights and Responsibilities of lechoixdesbebes.com
Any returned product(s) received incomplete or not in saleable condition will not be accepted; or will be subject to a reduced value by our Customer Service Department, according to the following scale:
- If the product(s) is not returned in its original packaging. lechoixdesbebes.com reserves the right to deduct 15% of the sell price from the amount to be refunded.
- If the product is returned incomplete: lechoixdesbebes.com reserves the right to deduct 50% of the sell price from the amount to be refunded.
- If the product is damaged lechoixdesbebes.com reserves the right to deduct 75% of the sell price from the amount to be refunded, In the event lechoixdesbebes.com refuses the returned goods due to unacceptable condition; OR if the customer does not accept the decision of lechoixdesbebes.com, the goods will not be refunded, in part or in whole; and will be returned to the customer in the same condition it was received from the customer. All costs for the return to the customer will be at the customer's expense.
If the customer accepts the refund amount, lechoixdesbebes.com, in accordance with the legal provisions, will proceed to refund the customer. If the returned product(s) do not arrive at lechoixdesbebes.com within the time frame and under the conditions provided for in the GTC, the customer will not be reimbursed. The customer may contact Customer Service and request the product(s) be returned to them. The shipping costs for the return to the customer will be at the customer's expense and payment for these costs will be requested in advance.
All refunds will be done through the customer's credit or debit card.